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Continue ShoppingMochila Enterprises values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Delivery and billing address
- Payment information
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Communicate order updates
- Provide customer support
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Send promotional offers and updates (only where permitted)
3. Payment Security
Mochila Enterprises does not store sensitive payment card details on our servers unless explicitly stated through secure payment systems.
All payments are processed through secure and trusted payment providers.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information with:
- Delivery and courier partners
- Payment service providers
- Website hosting and technical support providers
- Legal authorities where required by law
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and visitor behavior
- Enhance shopping experience
You may disable cookies through your browser settings, though some website features may not function properly.
6. Data Protection
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration or disclosure
However, no internet-based system can be guaranteed to be completely secure.
7. Your Rights
You may have the right to:
- Request access to your personal data
- Request corrections to inaccurate information
- Request deletion of your information where applicable
- Opt out of marketing communications
To make such requests, please contact us using the details below.
8. Third-Party Services
Our website may contain links or integrations with third-party services such as payment gateways, social media platforms, or external websites. We are not responsible for the privacy practices of those third parties.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
Mochila Enterprises reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.
11. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Mochila Enterprises
Phone: +260 978459961
Email: mochilaenterprises@gmail.com